We can arrange interpreting, generally using NHS Greatyer Glasgow & Clyde’s telephone interpreting service. Please advise us which language is required.
Messages can be left with the receptionists at any time, for any doctor or nurse.
Privacy and your Personal Records
Your records are held on paper and NHS computers according to the 1998 Data Protection Act. None of your personal information will be disclosed without your permission e.g. to employers, family members, lawyers, social workers, unless our failure to do so would cause significant harm to yourself or others.
You have the right to access your personal data either written or on computer, and to know what data may be shared with whom e.g. in referrals to hospital, or prescription data held in the NHS Emergency Care Summary.
We may record phone calls or use video for staff training or security.
Suggestions / Feedback / Complaints
We always try to provide the best service, but there may be times when you feel we didn’t. We are keen to receive feedback from our patients and we have a comments box and slips in reception where you can post any feedback, whether positive or negative. If you wish to make a complaint, please contact our manager about formal NHS procedures.
Zero Tolerance Policy
Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
In line with the rest of the NHS, this practice has a zero tolerance policy whereby aggressive, threatening or violent behaviour towards our staff will not be tolerated under any circumstances.
The GPs, nurses and staff at our Practice have the right to do their work in an environment free from this type of behaviour and everything will be done to protect that right.
The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.
Anyone giving verbal abuse to members of staff will be sent a letter from the Practice Manager that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice list.