Zero Tolerance Policy

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.

In line with the rest of the NHS, this practice has a zero tolerance policy whereby aggressive, threatening or violent behaviour towards our staff will not be tolerated under any circumstances.

The GPs, nurses and staff  at our Practice have the right to do their work in an environment free from this type of behaviour and everything will be done to protect that right.

The Practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

Anyone giving verbal abuse to members of staff will be sent a letter from the Practice Manager that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the Practice list.

There will be no appeal process.